Tomorrow's solutions provided today
Knowledge Based Solutions
Our technical service support personnel are highly skilled and factory trained both internally at our various training centers and on-site to provide experience and lasting solutions.
Knowledge is the key to providing an efficient service solution. MDC's Knowledge Intranet Database (KID) is available to all service personnel wherever they are assisting our customer's anywhere around the globe.
This, together with the knowledge gained from growing with the equipment produced by MDC, enables our service technicians, application technicians, service coordinators and Service Managers to provide a superior service.
MDC Customer Partnership
Working together for equipment, application and workflow optimization
Service partnership
Providing support when problems occur promptly and permanently is a very important part of our Customer Service Policy. Part of this Customer Service Policy is also to be pro-active in preventing the likelihood of breakdowns before they occur. Our Scheduled Maintenance Program is available to all our customers in order to prevent unexpected breakdowns at critical times which result in large production loss. The Service Maintenance Program enables customers to budget for their service requirements and spread the costs on a yearly basis.
Training Partnership
The partnership between MDC and its customers is furthered enhanced through training, instruction and on-site support. Training is available for all MDC equipment so that the customer's operators and maintenance teams become part of our own 'Knowledge Network'. This enables a prompt resolution to situations should they occur in-between scheduled maintenance.
Workflow instruction is given by our application specialists as well as training in the application software. In addition to the classroom instruction, customers receive basic on-site training in their actual production environment. We also provide instruction in the latest workflow models taking advantage of the introduction of more up-to-date equipment and software. Partnering with our customers enables MDC to provide a permanent support mechanism to ensure the ongoing success of our customers.
Global Neighborhood
A Global presence with local expertise
Service Network
Nobody knows local culture and languages better than local people. We have service centers strategically placed throughout the world to provide local friendly service when and where it is required. New service centers are created as soon as they are needed and local people trained and given the necessary knowledge as provided by the 'Knowledge Network' in order to provide the necessary expertise.
Network integration
Our worldwide service centers work seamlessly together to ensure the full resorces of the company are at the disposal of the smallest customer on a constant basis.
Logistical network
Service technicians worldwide are available to support each other in any location around the world. This means that, although our service technicians are physically located in a particular town and country, they are still available to fly wherever needed. Production loss is revenue loss to our customers so we provide the logistical support necessary to get our service technicians where they need to be quickly.
MDC's logistics involves not only people but spares. MDC provides spares from the manufacturing factories to the local service centers. This means that all spares that are needed are available locally but also available from wherever they are situated to be sent quickly to where they are needed.
